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Use the dedicated-phone inventory to choose the phone_id for a session. A phone can be allocated when its status is active and current_session_id is empty. The full inventory also shows phones already in a session and phones whose status is inactive, maintenance, or suspended.

Find a phone

Open Phones. Search or filter your dedicated inventory, then choose Allocate on an idle phone.
You can use the phone_id when you Allocate a phone to select a specific phone for a session.